Customer Service/Support

No matter if you are an expert or a novice in web hosting, you need a web host with good customer support system. What is the criteria of an excellent customer support? Let us explain.

How big is the knowledge base? This is particularly important for those who want to search for quick answer without seeking direct assistance from customer support staff. Due to the huge database, normally it’s searchable. Some web hosting providers will even make your life easier by making a video tutorial guiding you step by step in setting up your new account. Very useful for beginner.

Responsive customer service staff. If you are too lazy to find the answer out of a big pool of database, get the direct answer from someone who knows it. Direct customer support comes in a few forms. a. Email support b. Phone support: Normally, sales and technical support uses separate phone line. A good phone support staff knows what your problem is and answers with relevance. c.Web Host like Lunarpages and Globat even have live chat support. However, it’s not how many support channels that are available but how responsive it is of the staff. You can find out the hosting reviews and ratings.
Price to Disk Space / Price to Bandwidth Ratio

Are you paying too much for your Web Hosting Plan?

Having done the research on hundreds of affordable web hosting for small business
companies, in general, we’ve come to this conclusion: the more disk space and bandwidth you are getting, the more expensive is the monthly price.

To help you understand which price is competitive enough for you to take up the offer, we have categorized 5 different price range. For each price range, a score of maximum of 10 is assigned. To understand the concept behind this, please refer to the details here. [http://www.top10cheapwebhosting.com/services/cheap-web-hosting.php]

Popularity
A web host might have the best feature offered, unbeatable customer support and reliability in place but without an effective marketing plan, it will go bust too. Let’s face it. If a affordable web hosting package provider does not have sufficient members and steady growth of new members, it’s very difficult to survive in this highly competitive industry.

We judge the popularity of a particular web hosting provider by looking at the number of awards won, the reviews of other websites and the Alexa traffic ranking.

All the hosting providers listed on our Top 10 Cheap Web Hosting Directory are among the top 40,000 most visited websites in the world.

Reliability, Speed and Uptime Guarantee

Nothing can hurt you more than this: your visitors come to your web site only to find that it’s not accessible. You lose credibility and possibly even a sale. If your web host does not guarantee at least a 99% uptime, leave the web host now!

To ensure maximum uptime, installation of redundant back-up systems is essential. Each affordable web hosting plans has their own management systems to minimize downtime. “Redundant” means that if any of the Internet connections get interrupted, the alternate Internet connection will take over.

We use Alertra software to monitor the uptime of each of our top 10 web hosts.

As for speed, even though routing, web server set up and local area networks play a part in determining the speed of a site, the main concern of how fast your site is depends very much on the types of network connections.

Many hosting providers still connect to the Internet through T1, or T3 connections. This is not the case for our top 10 hosts- they are using OC (Optical Carrier) lines.

A T1 line will offer data transfer rate of 1.5 Mbps (megabits per second), while a T3 line can supply data transfer rates of 43Mbps. OC-1 refers to a circuit that transmits 51.85Mbps. Higher levels are multiples of that speed. Ultra-High Speed OC3 and OC12 lines offers 155Mbps and 622Mbps respectively. Some hosting providers have connections to major internet backbones at the speed of OC48 (2488Mbps) and OC96 (4976Mbps).

Top 10 Cheap Web Hosting Directory – Provides extensive review of top 10 web hosting providers

Tagged with: • • • • • • • • • • • • • • • • • • • •

Filed under: Articles

Like this post? Subscribe to my RSS feed and get loads more!